Poll: What salesperson behaviors do international buyer dislike? - Workshop Furniture,Office Furniture,Home Furniture-ChaoFan Group Co.Ltd

When international buyers encounter various factory or trading company sales representatives, they inevitably encounter some unpleasant follow-up behaviors. Here are some of the most troublesome behavioral patterns for buyers:

1. Sales representatives who give irrelevant answers and ask many unrelated questions:

They are evasive about product specifications and prices, and inquire about the client’s target market and brand information in email replies. They refuse to address core issues first.

2. Sales representatives who relentlessly harass:

The job of a foreign trade sales representative is to promote, follow up, and close deals. Normal business dealings are acceptable to both parties. However, some people push too hard, turning it into harassment.

3. Sales representatives who give piecemeal answers and procrastinate:

They only answer one question at a time. Every piece of information requires repeated prompting from the client.

4. Salespeople making false promises:

A purchasing staff member reported: “Domestic suppliers are very boastful in their verbal promises; they have a lot of tricks. Before placing an order, everything is fine. Once the sample is delivered, they say it’s always like this.”

5. Unprofessional salespeople ignoring customer needs:

Some salespeople think buyers are stupid and don’t understand the market.

6. Arrogant or unfriendly attitude:

They are perfunctory, impatient, or use a commanding tone when answering customer questions.

They disrespect customer opinions and push sales aggressively.

7. Opaque/arbitrary pricing:

Prices include hidden costs (such as shipping and customs) without prior notice.

Sudden price increases without consultation.

8. Product quality issues:

Delivered goods do not match the samples or have defects that were not disclosed beforehand.

Using inferior materials or cutting corners can damage customer reputation.

9. Shifting Responsibility After-Sales:

Avoiding, denying, or refusing to assume responsibility for repairs/replacements when product problems arise.

Slow after-sales response leads to increased customer losses.

Concealing information and shifting blame. Making mistakes isn’t terrible; what’s terrible is when mistakes are made and salespeople try every means to conceal them and only care about shifting blame.

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What kinds of salesperson behaviors have you encountered that you find annoying?

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